Cancellation Policy

At True Knock Group, we strive to provide our customers and clients with reliable, transparent, and flexible services across all our brands and platforms.

This Cancellation Policy outlines the terms under which orders, subscriptions, or service requests may be cancelled.

1. Order Cancellation

  • Customers may cancel their order within 24 hours of placing it to receive a full refund.
  • Orders cancelled after 24 hours of placement may be subject to a cancellation fee, depending on the service or product type.

2. Cancellation Fee

  • A cancellation fee may apply for orders cancelled after the specified time frame.
  • The fee reflects administrative and processing costs incurred during order handling or preparation.
  • The exact amount of the fee (if any) will be communicated before finalizing the cancellation.

3. How to Cancel

  • To request a cancellation, please contact our Customer Support Team via the official contact details listed on the Contact Us page.
  • Kindly provide your Order Number, Name, and Contact Details to help us process your request quickly.
  • Cancellation requests submitted through unofficial channels may not be recognized.

4. Pre-Shipment Cancellations

  • If your order has not yet been shipped or activated, we will process the cancellation immediately.
  • The refund for such cancellations will be issued within 3 to 5 business days to your original payment method.

5. Post-Shipment Cancellations

  • Once an order has been shipped, delivered, or activated, cancellation is no longer possible.
  • In such cases, you may initiate a return or refund request (if applicable under our Return Policy).
  • Please note that digital or downloadable services, once delivered or activated, are non-refundable.

6. Refund Process

  • All refunds are issued to the original payment method used during order placement.
  • Depending on the payment gateway or bank, refunds may take 5 to 7 business days to reflect in your account.
  • Service-based refunds (such as digital distribution or event bookings) will be processed based on the stage of project completion and associated costs.

7. Cancelled Orders by True Knock Group

  • We reserve the right to cancel an order for reasons including, but not limited to:
    • Product or service unavailability
    • Pricing or listing errors
    • Payment authorization issues
    • Detection of fraudulent or suspicious transactions
  • In such cases, customers will be notified promptly, and a full refund will be issued.

8. Subscription or Service Cancellations

  • For ongoing digital or media services (such as white-label platforms, hosting, or marketing retainers):
    • Cancellation requests must be submitted in writing at least 7 days prior to the next billing cycle.
    • Prepaid subscriptions are non-refundable once the service period begins.
    • Annual or custom contracts follow the terms defined in their respective service agreements.

9. Changes to This Policy

  • True Knock Group reserves the right to update or modify this Cancellation Policy at any time, without prior notice.
  • Any changes will take effect immediately upon posting on this website.
  • Customers are encouraged to review this page regularly to stay informed.

10. Contact Information

For cancellation-related queries or assistance, please contact:

True Knock Group
Registered Office: India
Website: www.trueknock.org
Email: support@trueknock.org

Note

By placing an order, using our services, or engaging with any True Knock Group brand, you acknowledge and agree to the terms outlined in this Cancellation Policy.